Case Study: Ohio University achieves faster maintenance resolution and improved collaboration with Gridium's Tikkit

Ohio University Campus Recreation Improves Collaboration and Maintenance

Ohio University Campus Recreation, which serves more than 35,000 students and manages facilities like the Ping Center, Bird Ice Arena, aquatic center, golf and tennis courts, and a two-sided climbing wall, lacked a comprehensive maintenance program and relied on a patchwork of systems and sticky notes that made diagnosing and tracking issues slow and unreliable.

Tikkit provided a mobile-friendly work-order collaboration tool that lets facility users and maintenance staff communicate, attach photos/files, and receive alerts. Centralizing requests and tracking has organized the team’s work, sped up diagnosis and repairs, and improved access and upkeep across campus facilities.

Ohio University

Rich Bricker

Associate Director Facilities, Campus Recreation