Case Study: MEDARVA Healthcare achieves 25% faster maintenance response with Gridium's Tikkit

MEDARVA Healthcare Trims Response Time by 25%

MEDARVA Healthcare is a nonprofit health system serving Richmond and Goochland, VA since 1951, with two outpatient surgery centers and vision and hearing specialties. The organization relied on a patchwork of paper forms, faxes, and text messages for maintenance requests, which caused communication gaps and left many noncritical requests delayed or overlooked.

Implementing Tikkit, a mobile-friendly work-order and collaboration tool, centralized requests and real-time updates across nursing, administrative, and facilities teams, improved preventive maintenance reminders, and allowed quicker, better-informed repairs (for example, confirming a power-cord fix without taking equipment offline). As a result, MEDARVA estimates maintenance resolution time fell by about 25%, staff feel more “in the loop,” and equipment uptime has improved.

MEDARVA Healthcare

Rod Edwards