Case Study: IHG Army Hotels achieves faster work-order resolution and improved team communication with Gridium's Tikkit

IHG Army Hotels Fort Lee Lodging Improves Communication and Saves Time

IHG Army Hotels Fort Lee, a 1,138‑room lodging on post serving soldiers, families and military students, depends on a 100‑person maintenance, housekeeping and janitorial team to provide 24/7 service. With roughly 500,000 sq ft, two miles of interior corridors, nine elevators and five stairwells, coordinating work across teams and responding quickly to guest requests created a need for powerful, mobile‑ready operations software.

The property adopted Gridium’s Tikkit, a mobile-friendly work order and building maintenance platform accessed via internet‑connected tablets. Tikkit’s simple interface, photo/file attachments and email alerts streamlined communication, reduced staff travel and time-to-resolution for repairs, and improved overall guest service and building upkeep.

IHG Army Hotels

Phil Dock

General Manager