Case Study: i3 Interests achieves happier tenants and streamlined maintenance with Gridium

i3 Interests Improves Tenant Service

i3 Interests is a Houston-based full-service commercial real estate firm that manages a Class A medical office building (82,525 sq ft, four-story garage) in a prime corridor. The team relied on an outdated work-order system that lacked a tenant self-service portal, was not mobile-friendly, and did not provide timely SMS alerts—leaving maintenance and occupant service needs unmet for a modern facility.

Implementing Tikkit introduced a mobile-friendly work-order collaboration platform with tenant self-service and communications via email and text, plus organized maintenance reminders. The result: faster, clearer tenant communication, streamlined operations and task tracking, and improved tenant satisfaction while preserving the building’s high-quality operating environment.

i3 Interests

Christina Solomon

i3 Interests