Case Study: St. Cloud Medical Group achieves nearly $2M annual financial benefit and improved care continuity with Greenway Health (PrimeSUITE)

St. Cloud Medical Group - Customer Case Study

St. Cloud Medical Group, a multi‑specialty practice serving four central Minnesota locations with 59 billable providers and over 30,000 annual visits, faced the challenge of replacing a paper‑driven, multi‑location workflow to improve clinical continuity, documentation, billing accuracy and qualify for Medicare meaningful‑use incentives. The practice needed an integrated EHR/practice‑management solution that was easy to learn, supported multi‑site operations and delivered better reporting and coding support.

St. Cloud selected and rolled out Greenway PrimeSUITE with structured training and on‑site support. The implementation retired paper charts, enabled ePrescribing and unified chart access across locations, cut transcription staff from 12 FTEs to 1 and reduced medical records staff by five. Improved documentation and coding drove a 17% increase in average E&M billing level, higher revenue per visit (from $75.92 to $89.14), and — including staffing savings and meaningful‑use incentives — an estimated annual financial benefit of about $1.93 million, with uniformly positive staff feedback.

St. Cloud Medical Group

Kristen Flygare

Director of Operations