Case Study: Lake Shore Obstetrics & Gynecology achieves 33% higher monthly charges and cuts days in A/R to 23 with Greenway Health

OB-GYN practice achieves integrated revenue cycle with Prime Suite

Lake Shore Obstetrics & Gynecology, a Chicago-based eight-provider practice, struggled with inefficiency and risk from maintaining separate clinical and financial records and relying on outsourced billing. Administrators were wary of implementing a new EHR while handing billing to another external service, concerned about extra steps, duplicate data entry, errors, and the learning curve of multiple simultaneous changes.

The practice implemented Greenway Health’s Prime Suite (integrated EHR and practice management) and partnered with Greenway Revenue Services, keeping billing visibility through a designated team and regular calls. The result: monthly gross charges increased by as much as 33%, average days in A/R dropped to 23 with the majority of claims paid within 30 days, claim denials and resubmissions fell, reporting improved operational visibility, and patient billing communications became more consistent.

Lake Shore Obstetrics & Gynecology

Phyllis Wright

Practice Manager