Case Study: Oak Street Medical improves efficiency and maximizes reimbursements with Greenway Health's Intergy

Oak Street Medical leverages tech to score 10-15% increase in record-keeping efficiency

Oak Street Medical, a multi‑specialty primary care practice in Eugene, Oregon, has long used technology to improve care and patient experience. Facing rising administrative burdens (prior authorizations, documentation for value‑based programs like MIPS/APMs), shrinking reimbursements, and more tech‑savvy patients, the clinic needed better data capture and workflow efficiencies to remain financially viable while maintaining high‑quality care.

Working with Greenway Health, Oak Street implemented the Intergy EHR and Practice Analytics to customize workflows, use scribes for real‑time documentation, and track patient flow and performance with dashboards and reports. The result: clearer workflows that free provider face‑time, more complete billing capture, daily operational insights, and measurable gains—about a 10–15% improvement in record‑keeping efficiency, an improved patient experience, and maximized reimbursements.

Oak Street Medical

Betty Evans

Chief Executive Officer