Case Study: OB/GYN Associates of Spokane achieves improved patient engagement and fewer no-shows with Greenway Health's Patient Messaging

Integrated patient messaging saves OB-GYN practice time and money

OB/GYN Associates of Spokane is a 40-year-old women’s health practice that struggled with patient engagement, missed appointments and time-consuming outreach—challenges that threatened patient outcomes, satisfaction and recurring revenue. Administrator Kris Linden needed a way to remind busy patients about preventive care and streamline communication without adding extra staff work or disrupting workflows.

They implemented Greenway Patient Messaging, integrated with Greenway Prime Suite, to automate customizable reminders and embed communications directly in the patient record. The result: fewer no-shows and lost revenue, more front-desk time for face-to-face care, higher patient satisfaction and retention, reduced staff burnout, and better support for value-based care goals.