Case Study: Monongahela Valley Association (MVA) stabilizes revenue cycle and expands COVID testing & vaccination with Greenway Health (Greenway Revenue Services)

In challenging times, FQHC prevails through partnership

Monongahela Valley Association (MVA) of Health Centers is a 14-provider Federally Qualified Health Center serving Fairmont, W.Va., that faced a roughly 30% drop in patient visits in early 2021 and rapidly changing reimbursement and regulatory requirements after COVID-19 struck. Those pressures threatened revenue and administrative capacity just as the practice needed to ramp up testing and community care.

Having outsourced revenue cycle management to Greenway Revenue Services since 2017, MVA received training, biweekly support, coding and telehealth guidance, and EHR optimization for Intergy. That partnership ensured timely posting of charges and payments, freed staff to deploy curbside testing and later vaccine clinics, improved documentation and provider efficiency, and helped stabilize revenue so the health center could continue expanding care to vulnerable populations.

MVA

Michelle Cook

Business Office Supervisor/RCM