Case Study: Otolaryngology Physicians of Lancaster achieves faster payments, lower A/R and $2,000/month savings with Greenway Health

Growing profits, maintaining financial control with Greenway Revenue Services

Otolaryngology Physicians of Lancaster (OPL) is a five‑provider ENT practice that struggled with a three‑person billing team overwhelmed by patient volume, rising outstanding claims and balances, frequent reimbursement changes, and a large medically assisted patient population requiring repeated follow‑up.

OPL chose Greenway Revenue Services instead of hiring an expensive billing manager; Greenway’s revenue cycle specialists learned OPL’s processes, took over claim work and reconciliation, and left Marie (the practice manager) in control of sensitive collection decisions. Results included faster payments and lower A/R (average days in A/R down to 25), a 91% clean claims rate, 97.07% net collections in 2017, claims over 90 days at 9%, and about $2,000 monthly savings—while staff shifted to front‑desk roles and patient service improved.

Otolaryngology Physicians of Lancaster

Marie Anderson

Front Office and Billing Manager