Case Study: Women’s Healthcare of Illinois achieves coordinated care and 200% A/R improvement with Greenway Health’s PrimeSUITE

‘Everything So Much Better, by Far’ with PrimeSUITE

Women’s Healthcare of Illinois, a two‑location OB/GYN practice in the south Chicago suburbs, needed to move from paper charts to an electronic system that could support high‑risk maternity care, provide anywhere/anytime access to patient records (office, hospital, remote), and modernize patient engagement and operations—from online appointment requests to streamlined check‑in and billing.

They implemented Greenway’s PrimeSUITE with PrimePATIENT, PrimeSPEECH and Phreesia integration. The practice went 100% live within two weeks, gained instant access to comprehensive records across sites, sped documentation (notes reached charts ~200% faster), improved claims submission and revenue cycle (A/R improved ~200%), enabled immediate post‑delivery billing, simplified meaningful‑use attestation, and boosted patient engagement via a secure portal and wireless check‑in.

Women’s Healthcare of Illinois

Tracy Grobarcik, RN

Clinical Operations Manager