Case Study: Pediatric & Neonatal Specialists achieves 60% drop in Days in A/R and 65% charge improvement with Greenway Health's Revenue Services

Greenway® Revenue Services enhances billing operations

Pediatric & Neonatal Specialists is a six‑provider pediatric and neonatology practice in Louisville, KY that was facing significant billing challenges and staffing shortages that threatened its financial stability. A long‑time user of Greenway’s Prime Suite, the practice expanded its partnership in September 2023 by implementing Greenway Revenue Services (GRS) to address backlogged claims, denial management, and operational inefficiencies.

GRS delivered tailored RCM services—including regular staff meetings, onsite and 24/7 support, and follow‑up reason code improvements—and the practice added Greenway Medical Coding in February 2024. The results were substantial: days in A/R fell 60.4%, net charges rose 65.3%, 121+ aging dropped 61.5%, staff morale improved, a new provider was added, and the practice successfully navigated external disruptions like the Change Healthcare cyberattack.

Pediatric & Neonatal Specialists

Brenda Osborne

President and CEO