Case Study: Costa Express achieves 70% reduction in average Safety Score and 10% annual fuel savings with GreenRoad Technologies

Costa Express - Customer Case Study

Costa Express, the self-service coffee bar arm of Costa Coffee, operates 185 vehicles in the UK and services over 10,500 machines. Seeking to replace an older tracking system in 2015, Costa Express selected GreenRoad Technologies and deployed the GreenRoad Edge Platform / Driver Behaviour Solution (including Automated Driver Coaching, Driver Engagement, Gamification and Fleet Elite) to gain visibility into driver behaviour, improve safety, reduce costs and meet environmental goals.

GreenRoad Technologies implemented real-time coaching, gamification and Fleet Elite programmes across the fleet, driving a ~70% reduction in average Safety Score (from ~40 to 12–13), a recurring ~10% annual cut in fuel consumption (saving about 20,000 litres in 2019) and growth in Fleet Elite drivers to 35 (19% of drivers). The GreenRoad deployment delivered measurable ROI through fuel savings, stronger management visibility and a sustained safety culture, with Costa Express planning further feature rollouts.

Costa Express

Tiago Da Costa

Central Operations Manager