Case Study: Top Five Pharmaceutical Company achieves nearly 10% increase in patient retention with Greenphire's ClinCard

Top Five Pharmaceutical Company Sees Increase in Patient Retention with ClinCard

One of the world’s top-five pharmaceutical companies faced worsening patient retention in clinical trials — causing incomplete therapy courses, timeline delays, and higher costs — and needed a targeted strategy for subject reimbursement and engagement rather than a one-size-fits-all approach. They partnered with Greenphire to address these retention and site-performance challenges early in trial planning.

The sponsor piloted Greenphire’s ClinCard to automate site-visit reimbursements, eliminate manual payments, reduce coordinators’ administrative burden, and send automated appointment and payment reminders to participants. Across four pilot studies (three adult, one pediatric), the solution increased patient retention by nearly 10%, improved site performance, and strengthened relationships with patients and site partners.