Case Study: Northwell Health centralizes participant travel and boosts recruitment and retention with Greenphire’s ClinCard Rideshare

The Largest Health System in New York Centralizes Research Participant Travel With Greenphire’s Rideshare Solution

Northwell Health, New York’s largest health system with 21 hospitals and hundreds of ongoing clinical trials, faced a persistent challenge getting participants to study visits across its wide service area. Although they had used Greenphire’s ClinCard for patient reimbursements for years, transportation options varied by site or study, driving up costs, excluding some participants and threatening recruitment, retention and visit compliance.

By adding Greenphire’s rideshare integration within the ClinCard platform, site coordinators can pre-fund and book real-time rides, track status, and access automated accounting across the system. The result: lower administrative burden, better timeline management, improved recruitment and retention, fewer missed visits, greater patient satisfaction and clearer financial transparency — prompting Northwell to continue using ClinCard’s reimbursement and ride-booking capabilities.

Northwell Health

Christina Brennan

Senior Vice President for Clinical Research