Case Study: The Corvallis Clinic cuts payment administration by 90% and delivers real-time patient payments with Greenphire's ClinCard System

Research Sites Automate Patient Payments to Improve Retention

The Corvallis Clinic, Sterling Research and The Lehigh Center for Clinical Research are physician-led clinical research sites that were burdened by manual, paper-based patient payment processes. Issuing and tracking checks created high administrative costs, delays, human error and poor patient experience—especially for participants without bank accounts who faced check-cashing fees.

They implemented Greenphire’s ClinCard System, issuing reloadable, branded debit cards that integrate with existing workflows and CTMS platforms and allow one-click stipend issuance. The change cut payment administration time and costs by about 90%, delivered real-time electronic payments that patients can use immediately, reduced out-of-pocket fees, and boosted recruitment and retention through customizable card branding.

The Corvallis Clinic

Pat Eshleman

Clinical Research Manager