Case Study: Leading Biotechnology Company achieves enterprise-wide clinical payments automation with Greenphire

Industry Leading Biotechnology Company Automates Clinical Payments Enterprise-wide with eClinicalGPS®

A top‑10 global biotechnology sponsor running 90 studies across 30 countries and 2,500 payees faced growing protocol complexity, global reporting requirements, and strained site relationships due to slow, error-prone clinical payment processes. Limited internal resources, poor payment tracking and unpredictable site income were delaying study activities and harming the sponsor’s reputation with site partners.

The sponsor implemented eClinicalGPS, a stand‑alone, site‑centric payments platform, standardizing global budget processes, creating an internal payments database and integrating ERP/EDC systems to automate end‑to‑end payments and remove manual touchpoints. The deployment improved controls and transparency, reduced errors, eliminated collection holdbacks, and delivered 10–20% time savings across 100 study coordinators while enabling the team to leverage payment data for better budget design.