Case Study: Global Biotechnology Company achieves 95% participant retention and streamlined travel logistics with Greenphire’s ConneX

Greenphire’s ConneX Travel Service Helps a Global Rare Disease Biotech Drive Retention by Easing Logistical Burdens for Their Study Participants

Greenphire’s ConneX partnered with a global biotechnology company developing precision medicines for rare diseases to reduce the logistical burden on study participants. Because rare disease trials often require patients to travel long distances (average 152 miles), the sponsor needed a way to minimize time, cost and stress for families while protecting site resources and maintaining high retention.

ConneX provided 24/7 regional travel agents who arranged flights, rail, car services, hotels, visas and specialty transport, eliminated out-of-pocket expenses for participants, and gave the sponsor centralized visibility into itineraries and spend. The program supported more than 16,000 itineraries across 20 countries and 40 sites and helped the study achieve a 95% retention rate over 148 weeks, freeing site staff to focus on research and giving participants peace of mind.