Case Study: Elias Research Associates achieves faster, more accurate site payments and saves thousands with Greenphire eClinicalGPS

Elias Research Associates - Customer Case Study

Elias Research Associates, a study-management organization that supports more than 300 research sites, faced growing frustration from sites and a heavy administrative burden reconciling sponsor/CRO payments. Manual invoicing led to frequent contract mismatches, unclear payment purpose, slow turnaround and staff overload (two of seven team members focused solely on payments), which strained site cashflow and satisfaction.

After adopting Greenphire’s eClinicalGPS automated payment solution, Elias saw most discrepancies eliminated through preconfigured contract-based invoices, full payment visibility with detailed line items, and electronic monthly disbursements. The changes reduced administrative effort (about a 15% resource savings), sped payment turnaround, improved site relationships and freed staff to focus on strategic accounting and site support as more CROs and sponsors adopt the system.

Elias Research Associates

Steve Billingsley

Director of Research Operations