Case Study: Tufts Medical Center achieves instant participant reimbursements and streamlined payment tracking with Greenphire ClinCard

ClinCard Supports Tufts Medical Center's Commitment to Care and Research

Tufts Medical Center, a leading academic teaching hospital in Boston, struggled with time-consuming, error-prone reimbursement processes for clinical trial participants. Coordinators spent 10–15 minutes per visit retrieving petty cash, checks over $100 required extra approvals that could delay payments for weeks, and the site lacked an efficient way to track, audit, and reconcile payments.

In 2011 Tufts implemented Greenphire’s ClinCard and within three years had adopted it for 100% of studies. The reloadable debit-card system provides immediate participant payments, centralized reporting (including easy 1099 tracking), reduced administrative burden, improved budget reconciliation and participant experience, and is backed by responsive Greenphire support.

Tufts Medical Center

Douglas Reichgott

Director of Financial and Regulatory Operation