Case Study: a top 10 multinational pharmaceutical sponsor achieves global site adoption and payment process optimization with Greenphire Patient Payments

A Top 10 Clinical Trial Sponsor’s Commitment Drives Global Site Adoption and Process Optimization

The customer, a top 10 multinational pharmaceutical company, faced challenges with inconsistent and decentralized payment methods for clinical trial participants across its global sites, causing confusion. They sought a centralized solution from vendor Greenphire, specifically the ClinCard patient payment system.

Greenphire implemented a standardized infrastructure and methodology for the sponsor, which led to a 92% site satisfaction rate with ClinCard. The collaboration resulted in measurable growth, including a 96% increase in participant count and a 320% increase in payments processed. The vendor's partnership with the sponsor also improved site relationships and created significant time and financial savings.