Case Study: VicSuper achieves HR transformation — from transactional to strategic — with GreenOrbit

VicSuper implemented GreenOrbit to automate processes & self service

VicSuper, a financial services organisation with more than 20 years’ experience serving 240,000 stakeholders, faced a legacy 15‑year‑old intranet and paper‑based HR processes that left its HR team burdened by transactional work. Executive Manager People & Culture Jennifer Lord tasked Ross Williamson to drive a digital transformation, and they selected GreenOrbit as the core intranet solution to modernize communication, information and people processes.

Using GreenOrbit, VicSuper deployed a new intranet that centralized communications, replaced disparate tools (PDF/email/Yammer), and converted paper forms into searchable online forms and automated workflows. The GreenOrbit implementation — rolled out to ~250 users — eliminated manual printing/signing and sped service delivery, improved consistency and discoverability of information, reduced paper use, and liberated HR to move from administrative tasks to strategic work.

VicSuper

Ross Williamson

Head of People and Talent