Case Study: Kathmandu achieves efficient, reliable store communications and improved operational efficiency with GreenOrbit

GreenOrbit enables Kathmandu to communicate efficiently to their rapidly expanding network of retail stores

Kathmandu, a retail chain with over 2,000 employees across 167 stores, faced inefficient, inconsistent communication and process management — relying on fax and phone (up to 20 faxes a day) with no central intranet. They engaged GreenOrbit to deliver a ready-made intranet solution (GreenOrbit intranet with Online Forms and Statistics Reporter) to centralize information, enforce communications policy, and support rapid store growth.

GreenOrbit rapidly deployed their intranet (the team built a test site in an afternoon), mapped processes, created online forms for daily sales and other tasks, and used the Statistics Reporter for exception and compliance reporting. The result was the elimination of paper/fax updates, centralized marketing and process documentation, faster, measurable reporting and compliance workflows, lower IT overhead versus bespoke solutions, and quick user adoption — Kathmandu reported markedly improved operational efficiency and staff saying they “don’t know how we ever lived without GreenOrbit.”

Kathmandu