Case Study: NRC Health achieves real-time patient insights with GreenM’s AWS SaaS Analytics Portal

NRC Health processes 50M+ patient surveys with GreenM

NRC Health, a leading U.S. patient experience solutions provider, faced growth obstacles due to its legacy, IT-dependent reporting. Their business teams relied on IT for every report, which resulted in delayed insights and made it difficult to act in real time. These challenges, along with strained systems and compliance risks, hindered their operational efficiency. To overcome this, they partnered with vendor GreenM.

GreenM designed and delivered a cloud-native, real-time analytics portal on AWS. The solution processes over 50 million patient surveys yearly in near real time, supports up to 10,000 self-service users, and provides a HIPAA-ready infrastructure. This provided NRC Health with a modern analytics foundation, achieved under an eight-month time-to-market, enabling fast, informed decisions and cost savings through serverless architecture.

NRC Health