Case Study: Medefer improves clinical letter quality with GreenM’s AI-powered assessment tool

Medefer deploys AI letter quality tool in 60 days with GreenM

Medefer, a digital-first UK outpatient and referral management provider, faced challenges with rising workloads and inconsistent quality in its high-volume patient correspondence. This manual process was slow, subjective, and made it difficult to maintain accuracy and governance. GreenM was engaged to address these issues with an AI-powered letter quality assessment tool.

GreenM implemented a secure solution that provides instant, structured evaluation of clinical letters for accuracy, tone, and completeness. Deployed within Medefer's private Azure environment for security, the tool reduced clinician review time, accelerated patient communication, and ensured consistent, governance-aligned outputs. The vendor, GreenM, delivered the project from pilot to production in just 60 days, creating a foundation for future AI-driven automation.

Medefer