Case Study: Hersha Hospitality Management closes email security gap and protects PII with GreatHorn

Hersha Hospitality Management Closes Email Security Gap

Hersha Hospitality Management (HHM), a 5,000‑person hotel management firm, faced rising targeted phishing and malware risks that threatened customer and employee PII and PCI compliance. Relying on Google G Suite across a distributed, cloud‑first workforce, HHM needed an email security solution that would stop sophisticated, payload‑free phishing without disrupting mail flow or requiring MX changes—so they turned to GreatHorn’s cloud‑based email security platform.

GreatHorn was deployed to monitor the organization’s mailboxes via native cloud APIs, applying threat intelligence and relationship analytics to detect zero‑day and highly targeted attacks, add in‑context warnings (e.g., W2/email policy banners), and automate fast post‑delivery remediation. The result: protection across roughly 500,000 incoming and internal emails per week, fewer demands on employee vigilance, quicker incident response, and a measurable reduction in time HHM’s security team spends on email threat management thanks to GreatHorn’s detection and removal capabilities.

Hersha Hospitality Management

Jason Shane

Vice President of IT