Case Study: Hospice of the East Bay recovers lost fundraising and sells leftover auction packages with Greater Giving

Hospice of the East Bay - Customer Case Study

Hospice of the East Bay provides hospice and palliative care regardless of a patient’s ability to pay and relies on events like its annual Tree of Lights and a bi‑annual auction to raise about a third of its annual funds. When staff discovered Microsoft Access and manual processes weren’t robust enough to manage ~300 tickets, ~200 auction items, RSVPs and donor data in DonorPerfect, event administration became a one‑person bottleneck and the organization needed a single, web‑based system to handle ticketing, donations, sponsorships and seating.

They implemented Greater Giving, a web‑based event and auction platform, and thorough pre‑event training paid off when a power outage cut the gala short: pre‑entered silent sales and printed receipts enabled quick checkout, and afterward Online Payments and Greater Giving Online Auctions let them run the Fund‑A‑Need online and sell remaining live packages—recouping much of the lost revenue, gaining positive media attention, and reinforcing the value of online giving and contingency planning.

Hospice of the East Bay

Gloria Becha

Foundation Development Associate