Case Study: The Container Store achieves employee-first success with Great Place To Work

The Container Store - Customer Case Study

The Container Store, a leading retailer of storage and organization products, was looking to sustain rapid growth while keeping service levels and employee engagement high in a notoriously high-turnover industry. Great Place To Work highlighted how the company’s “employee-first” culture helped it balance strong business performance with exceptional customer relationships.

Great Place To Work showcased The Container Store’s solution: intensive hiring, above-market pay, extensive training, and clear “Foundation Principles” that empower employees to deliver great service. The results were strong: 14 years on FORTUNE’s 100 Best Companies to Work For list, six years in the Top 5, just 5.7% voluntary turnover among full-time employees, and 2012 revenue of $706M, demonstrating measurable impact on both culture and growth.

The Container Store

Kip Tindell

Chairman & CEO