Case Study: The Breakers Palm Beach boosts retention and employee engagement with Great Place To Work's Trust Index

The Breakers Palm Beach boosts retention to 90% with Great Place To Work

The Breakers Palm Beach, a historic luxury resort, faced the challenge of sustaining strong employee engagement and retention in the hospitality industry, which is known for high turnover. To gain deeper insights, they partnered with Great Place To Work and implemented its Trust Index™ Survey to identify areas for improvement, including inconsistencies in compensation and pay structures.

Using the data and insights from Great Place To Work's survey platform, The Breakers established a continuous cycle of feedback and action. This data-driven approach allowed leadership to develop targeted strategies, including a living wage program and enhanced benefits. The results were significant, achieving a 90% retention rate—roughly double the industry average—and raising the average hourly wage to nearly triple the federal minimum, demonstrating the measurable impact of the partnership.

The Breakers Palm Beach