Case Study: Ryan LLC achieves workplace culture transformation with Great Place To Work

Ryan LLC - Customer Case Study

Ryan LLC, a fast-growing tax firm, struggled to turn its business success into a strong workplace culture and initially fell short in Great Place To Work’s Best Companies to Work For competition. The company’s Trust Index results showed weak scores around work-life balance, community involvement, and employees’ overall sense that it was a great place to work.

Great Place To Work helped Ryan LLC use Trust Index survey data and action planning to reshape its culture, including launching the flexible, results-only myRyan work model and building stronger community programs. The impact was measurable: average Trust Index scores rose by 28 points across key statements, the community-involvement score jumped nearly 40 points, client service improved to 97.57% in 2012, revenue grew from $73.9 million in 2004 to $353.8 million in 2012, and turnover also trended lower over time.

Ryan LLC

Brint Ryan

Chairman and Chief Executive Officer