Case Study: Kimpton Hotels & Restaurants achieves extraordinary guest and employee experiences with Great Place To Work

Kimpton Hotels & Restaurants - Customer Case Study

Kimpton Hotels & Restaurants, the largest collection of boutique hotels and restaurants in the U.S., was challenged to deliver a consistently exceptional guest experience across more than 60 hotels, 70 restaurants, and 8,000 employees. To support that goal, Kimpton worked with Great Place To Work and used programs like the Journey Leadership Academy to strengthen its culture of empowerment and servant leadership.

Great Place To Work helped Kimpton reinforce employee empowerment through leadership road shows, recognition systems, and “Kimpton Moments” that encourage staff to solve guest needs on the spot. The result was a highly engaged workforce and standout customer satisfaction, including being ranked the highest in its market segment by J.D. Power and earning placement on the FORTUNE 100 Best Companies to Work For list for four of five years.

Kimpton Hotels & Restaurants

Bill Kimpton

Founder