Case Study: Credit Acceptance Corporation achieves a great workplace and stronger business performance with Great Place To Work

Credit Acceptance Corporation - Customer Case Study

Credit Acceptance Corporation, a Michigan-based finance company, set out in 2001 to build a great workplace culture as a strategic business goal without sacrificing financial performance. Working with Great Place To Work and its Trust Index employee survey, the company faced challenges around leadership alignment, internal communication, and creating a trust-based culture that employees would experience as a great place to work.

Great Place To Work helped Credit Acceptance implement annual Trust Index surveys, quarterly pulse surveys, stronger two-way communication practices, leadership conduct rules, and refreshed company values. These changes lifted employee-favorable survey results from 77% in 2007 to 94% in 2013, helped the company earn a spot on the 2014 FORTUNE 100 Best Companies to Work For list, and coincided with major business gains: revenue rose 154% to $609.2M, net income increased 300% to $219.7M, earnings per share grew 388% to $8.58, and share price climbed from $9 to $113.

Credit Acceptance Corporation