Case Study: State Department of Health and Human Services protects critical COVID-19 vaccination data with GRAX

State’s Department of Health and Human Services Company - Customer Case Study

The state's Department of Health and Human Services (DHHS) faced the critical challenge of protecting its frequently changing COVID-19 vaccination data in Salesforce from loss due to human error or platform failure. The department's manual, weekly backup process was insufficient and time-consuming. They turned to GRAX for a robust data backup and recovery solution to meet their stringent data protection and HIPAA compliance needs.

GRAX provided a solution that automatically backs up Salesforce data directly into the department's own AWS cloud environment. This allowed for flexible backup frequencies, with mission-critical data being protected hourly. The results included meeting a 1-hour recovery point objective (RPO), ensuring instant data availability, and saving a full day of manual work each week, freeing up staff for more strategic tasks.