Case Study: ServiceSource achieves 10X reduction in operational overhead with GRAX

Reduced operational overhead 10X while improving revenue reconciliation and unlocking service innovation

ServiceSource, a provider of technology-enabled B2B customer success and revenue growth solutions, was faced with over 10 siloed Salesforce instances that hindered decision-making. They needed to unify, govern, and act on their CRM data across 170 countries while meeting stringent data governance practices. To solve this, they turned to the vendor GRAX to help build a digital chain of custody.

By implementing GRAX, ServiceSource established an immutable ledger of all data changes, moving from manual processes to an automated model. The solution from GRAX provided a 10X reduction in operational overhead and saved months of manual effort. This also allowed ServiceSource to advance into predictive analytics, enabling them to detect hidden patterns and drive more value for their clients.

ServiceSource

Linda Bloszies

Sr. Director, Platform Engineering & Product Development