Case Study: a leading FinTech payments company achieves FINRA/WORM-compliant 360° customer support with GRAX

Leading FinTech Payments Company - Customer Case Study

The leading FinTech payments company needed to ensure its new customer support features were FINRA compliant. Their challenge was archiving all Service Cloud interactions, including SMS messages, into a WORM-compliant data store, which their existing solution could not do.

GRAX provided a solution to archive all customer interactions, including emails and SMS, into a compliant data lake owned by the company. As a result, the company met stringent regulatory requirements, improved application performance, and achieved 360-degree customer support, while also realizing significant operational savings.