Case Study: Global Pharmaceutical Enterprise strengthens Veeva CRM backup, recovery, and analytics with GRAX

Global Pharmaceutical Enterprise secures Veeva CRM with GRAX and achieves continuous high-frequency backups

The customer, a global pharmaceutical enterprise, faced the challenge of protecting and governing its highly customized Veeva CRM data on the Salesforce platform to meet strict regulatory compliance. They needed a validated backup and recovery solution that could handle their complex, evolving data structures without disrupting operations or overwhelming API limits for their analytics initiative.

GRAX provided its Backup & Restore and Data Replication solutions to deliver a secure, high-frequency data management framework. This allowed for continuous replication into a customer-controlled AWS environment, ensuring zero data loss and enabling regular restore testing. The results included achieving compliant, audit-ready recovery, unlocking off-platform analytics, and cutting developer risk. The company also reported significant operational overhead savings, including $50k in annual savings.