Case Study: Global Computer Tech Company achieves real-time Salesforce data protection and reuse with GRAX

Global Computer Tech Company - Customer Case Study

The Global Computer Tech Company, a Fortune 50 technology firm, faced a significant challenge in backing up and reusing its massive 2TB Salesforce environment. With over 64 million cases and 18 million contacts, direct API access for analytics and operations was causing frequent timeouts and performance degradation. They needed a robust solution to protect this critical data and make it readily available for reuse across the business, leading them to evaluate GRAX.

GRAX provided an all-in-one solution for Salesforce data backup, recovery, and archiving, streaming high-fidelity data directly into the company's own data lake in near real-time. This eliminated API performance issues, allowing reliable data access without timeouts. The results included enhanced data protection, a foundation for widespread data reuse, and plans to improve customer support and analytics. GRAX enabled the company to preserve critical data, improve system performance, and unlock new business value from its historical Salesforce information.