Case Study: Fast Casual International Food Chain achieves high-performance compliance and lower storage costs with GRAX

Fast Casual International Food Chain - Customer Case Study

The fast casual international food chain faced a challenge where 80% of its Service Cloud storage was consumed by document attachments required for compliance, leading to high costs and fragmented data across multiple systems. To manage this ever-growing dataset, the company needed a scalable solution to reduce its storage footprint and maintain regulatory access, which led them to the vendor GRAX.

GRAX implemented its Data Archive product to auto-archive Service Cloud data and attachments into the customer's Azure data lake. This solution, accessed via the GRAX Time Machine, drastically reduced application storage costs, eliminated performance issues, and unified previously siloed data assets, allowing the company to maintain full compliance and data ownership.