Case Study: Attenza achieves better multichannel customer service with Grasp

Whether your service department receives fifty or thousand messages a day, it’s crucial

Attenza, a provider of home palliative and terminal care, faced the challenge of scaling its customer service across new communication channels without sacrificing its high standards. The company needed a solution to manage an increasing volume of messages while ensuring nothing was missed, leading them to partner with vendor Grasp and its smart inbox service.

By implementing Grasp's platform, Attenza seamlessly integrated WhatsApp and other channels into a unified team inbox. This solution from Grasp allowed them to handle 3,000 to 4,000 conversations per month, significantly improving accessibility for different client groups and ensuring no message slips through the cracks.

Attenza

Rutger Kleinjan

Chief Executive Officer