Case Study: Gamecardsdirect achieves clear multichannel customer support with Grasp

All emails, socials and chats in a single clear overview

Gamecardsdirect, a growing online retailer of game cards and vouchers, faced the challenge of managing multichannel customer service across four countries. Their small team struggled to juggle a high volume of emails, social media messages, and live chats from diverse customers while maintaining their core values of kindness and speed. To support their ambitious growth plans, they needed a flexible platform to consolidate all communications and provide a clear overview.

By implementing Grasp's customer service software, the company consolidated all email, social, and chat messages into a single, organized inbox. The solution enabled the team to efficiently handle nearly 3,000 conversations per month, ensuring a personal response within 24 hours. This contributed to their 4.6-star Trustpilot rating, with Grasp becoming the central system that allows them to easily scale into new markets without losing overview.

Gamecardsdirect

Sven Hanssen

Founder and CEO