Case Study: WH Smith cuts vendor onboarding time in half with Graphite Connect

WH Smith cuts vendor onboarding time in half with Graphite Connect

WH Smith, a global travel retailer, faced a significant challenge with a completely manual, email-driven vendor onboarding process. This inefficient system consumed over half of a manager's workweek, led to inconsistent data and duplicate records, and resulted in a major fraud event. To solve this, they implemented the Supplier Onboarding and Supplier Information Management services from Graphite Connect.

The solution provided by Graphite Connect automated the workflow, connecting directly to WH Smith's Great Plains and Aptos systems to eliminate manual data entry. The results were substantial, cutting the time spent on vendor management in half from over 50% to 25% of the workweek. Graphite also created a documented, auditable trail for every vendor, providing a critical control against fraud.

WH Smith