Case Study: University of Calgary achieves real-time, detailed ServiceNow network visualization with Graphical Networks' netTerrain

Calgary - Customer Case Study

Calgary faced the loss of their previous best-in-class network visualization tool when its vendor stopped updates. With ServiceNow now the university’s single source of truth, Calgary needed a budget-friendly, turn-key solution that preserved detailed, hierarchical diagrams and integrated directly with ServiceNow so a small, one-person team could implement it. They selected netTerrain from Graphical Networks to meet those needs.

Graphical Networks delivered netTerrain with a pre-built ServiceNow connector that can establish a connection in minutes and apply queries to filter millions of ServiceNow data points so only relevant assets are imported. A single seasoned employee completed the staging-to-production migration without outside consultants, nightly manual data dumps were eliminated, visualizations are now automatically updated and detail-rich (down to ports and backplanes), and Calgary has already expanded usage with netTerrain’s outside-plant module.

Calgary

Cheryl Nealon

Data Centre and Facility Operations