Case Study: a large insurance organization streamlines AI governance and accelerates reviews with Grant Thornton LLP

Large insurance organization streamlines AI governance and clears 100+ reviews with Grant Thornton LLP

A large insurance organization faced significant challenges in managing its growing portfolio of AI use cases. A manual and inconsistent review process had created a backlog of over 100 requests, leading to operational delays and difficulty in standardizing risk evaluations. The vendor, Grant Thornton LLP, was engaged to streamline the client's AI governance operations.

Grant Thornton redesigned the AI intake and governance workflows to align with the client's risk framework and organizational structure. This involved creating a new intake questionnaire, preparing use cases for review, and facilitating stakeholder discussions. As a result, the insurance organization significantly accelerated its review timelines, reduced governance bottlenecks, and implemented a scalable target operating model for future AI initiatives.