Case Study: a leading water solutions manufacturer and distributor achieves $200M in projected savings with Grant Thornton's agentic AI automation

a leading water solutions manufacturer and distributor projects $200M in savings with Grant Thornton LLP

The customer, a leading water solutions manufacturer and distributor, faced challenges with manual sales operations and sought to improve efficiency and support growth. They engaged vendor Grant Thornton to design and implement an agentic AI-powered sales and order automation solution using Microsoft technologies.

Grant Thornton implemented AI agents to automate order processing and provide real-time sales intelligence. This resulted in a 50% reduction in manual order entry within the first year and achieved 95% order automation by year three. The project is projected to deliver $200 million in cumulative cost savings through significant efficiency gains and an improved customer experience.