Case Study: Jefferson County Department of Revenue achieves faster, paperless payments with Grant Street Group's PaymentExpress

Jefferson County DOR eliminates 10-bucket mail backlog and collects $1.9M with Grant Street Group

Jefferson County Department of Revenue (DOR), serving over 660,000 residents in Alabama, faced significant operational challenges due to its reliance on paper-intensive, manual workflows for tax and license renewals. This led to seasonal backlogs, measured in physical buckets of unprocessed mail, and required extensive staff overtime. To modernize its resident services, the DOR partnered with vendor Grant Street Group to implement its PaymentExpress solution.

By implementing Grant Street Group's PaymentExpress, the department introduced a flexible, multi-channel payment ecosystem. This solution enabled modern payment methods like tap-to-pay and digital wallets, seamlessly integrated online renewals, and introduced the Payment Links feature for ad hoc collections. The results were transformative: the DOR eliminated its mail backlog, reduced chargebacks, and saved approximately $30,000 annually in overtime costs. Furthermore, online renewals increased by 68%, and over $1.9 million was collected via Payment Links in just nine months.

Jefferson County Department of Revenue (dor)