Case Study: Smartsheet Achieves 283% ROI and Saves 1,600 Hours with Grammarly Business

How Smartsheet Achieved 283% ROI by Elevating Productivity and Engagement with Grammarly

Smartsheet, a work management software company, needed to help its Customer Success team manage a growing volume of fast-paced communications across email, chat, and other channels while maintaining professionalism, empathy, and brand consistency. The team wanted a way to improve productivity and customer engagement without sacrificing the quality of its messaging.

Grammarly Business provided AI writing assistance integrated into the tools Smartsheet employees use every day, helping them write faster and with more confidence through real-time suggestions and generative AI prompts. With Grammarly, Smartsheet saved about 1,600 hours annually, reduced software costs by replacing another platform, and achieved a 283% ROI while also lowering brand and compliance risk.

Smartsheet

Chris Dowse

SVP of Customer