Case Study: ConnectWise achieves faster, brand-aligned communication with Grammarly Business

ConnectWise improves communication quality by 75% with Grammarly

ConnectWise, a leading software company serving IT service providers, faced the challenge of scaling its secure and brand-aligned communication. As the company grew, its comprehensive 20,000-word style guide became too cumbersome for teams to use in their daily workflow, leading to inconsistencies. ConnectWise leadership sought a centralized, secure solution from vendor Grammarly to provide enterprise-grade writing support across its marketing, sales, and education teams.

Grammarly implemented its Enterprise solution, embedding ConnectWise's style guide directly into the writing workflow to provide real-time support. The results were significant: a 75% improvement in communication quality, 30 minutes saved per user per day, and a 95% engagement rate with Style Guide suggestions. Grammarly's solution streamlined content creation, reduced time spent on rewrites, and ensured consistent, on-brand messaging across the entire organization.

ConnectWise