Graia
3 Case Studies
Case Study: Royal Veterinary College modernises multi-department contact centre with Graia
A Graia Case Study
How Royal Veterinary College Modernised Their Contact Centre with Graia
The Royal Veterinary College needed to replace its outdated on-premise telephony system, which was unable to support the distinct workflows of its multiple hospitals and departments. They required a modern, secure contact centre solution from Graia that could integrate with their CRM and provide better reporting without disrupting critical services.
Graia implemented a unified cloud-based contact centre platform featuring CRM integration for instant caller verification, tenant separation for security, and emergency queues for operational continuity. The results included over 100 users centralized on the new platform, improved case handling, enhanced supervisor visibility, and reliable 24/7 service, with RVC leadership highlighting Graia's excellent support and cost efficiency.
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