Case Study: Mplus saves €105K and 10,000 hours with Graia’s AI Language Assessment Tool

How Mplus Saved €105K/year and 10,000 Hours with Graia’s AI Language Assessment Tool

Mplus, a global customer experience outsourcing provider, faced significant challenges with its manual process for assessing the language skills of thousands of multilingual agents it hires annually. The vendor, Graia, provided its AI Language Assessment Tool to overcome the inefficiencies of this time-consuming, inconsistent, and costly system that was slowing down hiring and creating a poor candidate experience.

By integrating its tool directly with Mplus’s Applicant Tracking System, Graia automated the entire evaluation workflow. This solution delivered results with over 95% accuracy in under five minutes. The implementation saved Mplus over 10,000 hours of manual work and €105,000 in annual costs, achieving a 150% ROI in the first year while providing a faster and fairer candidate experience.

Mplus