Case Study: Optum improves UX and reduces MTTR with Grafana Enterprise

Reduce MTTR and improve UX with Grafana Enterprise Inside Optum’s observability stack

Optum, a U.S.-based health services company serving nearly 127 million members, needed a better way to monitor the performance of its complex healthcare website and improve the user experience. The team faced a fragmented environment with multiple monitoring vendors, thousands of components, and a need to understand site health in real time, reduce mean time to repair (MTTR), and provide meaningful performance reporting for leadership.

Using Grafana Enterprise, Optum unified multiple data sources into accessible dashboards that gave executives a simple red/yellow/green view while also enabling deeper drilldowns for development teams. Grafana helped the company move quickly without re-implementing everything in one vendor, and the result was faster incident diagnosis, improved visibility across the stack, and measurable reductions in MTTR that helped Optum improve its member experience.

Optum

Mark Smith

Portal Monitoring Team Lead